FAQs

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WHAT CAN I ORDER?
We sell Nursery items and customisable kidswear for girls aged from three to ten years.
ARE ALL OF THE ITEMS ON THE WEBSITE CUSTOM MADE?
No. We combine made-to-order items with a small volume of selected Nursery and Kidswear items. You will be able to see whether there are items in stock or are made-to-order in the Nursery or Knitwear menu and on the Product Details section of each product page.
WHERE IS FIVE OF US MADE?
All FIVE OF US items for sale on the website are made by our family run manufacturers in Spain.
HOW ARE THE ITEMS MADE?
All our items are made using organic cotton, natural fabrics and recycled yarns which are certified by expert bodies such as GOTS, ECOVERO or RWS. We work with small, family run businesses and artisans within a safe work environment and their work conditions are also certified by recognised expert bodies.
DO I NEED TO CREATE AN ACCOUNT TO ORDER?
No, you do not need an account to order, as we offer guest checkout.
DO YOU DELIVER WORLDWIDE?
Not directly through our website, since we currently only ship to the United Kingdom (England, Wales, Scotland and Northern Ireland).
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
It depends on whether the order is ready to ship or made-to-order. The former should not take longer than 3-5 days whereas the latter will take around four weeks. In this case, we cannot guarantee this lead time due to the made-to-order nature of the garments and post-Brexit customs clearance challenges.
WHAT HAPPENS IF I ACCIDENTALLY GIVE THE WRONG MEASUREMENTS?
Please take your time when measuring, to ensure that you have taken the correct measurements and double check the values that you have entered before submitting your order. You can contact us at info@fiveofus.com for any clarification regarding how to measure or more bespoke service.
WHAT CAN I DO IF THE PROVIDED AGE AND HEIGHT DOES NOT CONVERT INTO CHEST AND WAIST MEASUREMENTS THAT I FEEL ARE CORRECT?
Please contact us at info@fiveofus.com for further assistance about your measurements but trust our artisans expertise, they know how to make garments fitting in a way you will love. Still, you can also contact us for a more bespoke solution (different price and timings may apply).
CAN I CANCEL MY ORDER?
We cannot cancel Made-To-Order items orders once they are placed because each item is especially made for you and we start working on it straight away. In the case of ready-to-ship orders, once we have dispatched your order, we will not be able to cancel it. We will normally dispatch orders within 48 hours.
CAN I RETURN MY ORDER?
You can return “Ready-to-Ship” items in stock. Please refer to the Terms of Sale to see the conditions that apply. You will be responsible for paying for your return shipping costs. Returns will not be accepted for any made-to-order pieces.
CAN I MODIFY THE DETAILS OF MY ORDER?
As your garment has been customised and produced especially for you, we cannot amend your confirmed customisations after check- out. However, you can change your delivery address and dates through our shipping partner UPS.
HOW MUCH ARE THE SHIPPING COSTS?
All shipping costs (including import duties) are already included in the selling price.
DO YOU COLLECT MY DATA WHEN I USE YOUR WEBSITE?
Yes, we collect certain data when you use our website or sign up for an account with us. The full details of the data we collect and how we protect your data are contained in our Privacy and Cookies Policy.
HOW DOES MADE-TO-ORDER PROCESS WORK?
We offer an array of customizable options you can choose from. Please go to CUSTOMISABLE KIDSWEAR menu, select an item and follow the customization steps. Once you have completed the check-out, we will start making your order and it should be delivered to you approximately within 4 weeks. Please click here to learn more about HOW TO CUSTOMISE your piece and also click here to know better HOW TO MEASURE your child.
HOW DO I MEASURE MY CHILD WHEN BUYING A MADE-TO- ORDER PIECE?
Please click here and watch a video to know better HOW TO MEASURE your child.
HOW DO I CLEAN FIVE OF US PIECES?
All Five of Us are easy to care. Please click here to know better HOW TO LOOK AFTER your items.

Please contact us at info@fiveofus.com for any other querie. Also you can find more information on any of the above at our website Privacy & Cookies Policy, Terms & Conditions and Easy to Care section.

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QFJC Ltd International House, 142 Cromwell Road, London, United Kingdom, SW7 4EF